1. The purchase of a Sleep Programme Consultation (the “Consultations”) will be deemed as acceptance of the following terms and conditions.

2. The full fee for Hand In Hand Sleep Consultant services is due on booking your Consultation with Hand In Hand Sleep Consultant.

3. If the Sleep Programme is cancelled by the Client (the payer and receiver of the consultation) the following terms and conditions apply:

• Less than 24 hours’ notice – no amount will be refunded

• 24-48 hours’ notice – 50% of full amount will be refunded

• More than 48 hours’ notice – 100% will be refunded to the client

4. If a Client demonstrates exceptional circumstances as the reason for a cancellation within 48 hours of the booking time, Hand In Hand Sleep Consultant, on a case by case basis, may accept a rescheduled appointment within 7 days of the original booking time.

5. Hand In Hand Sleep Consultant reserves the right to cancel Consultations at short notice due to personal circumstances. In the event of Hand In Hand Sleep Consultant cancelling, the Client will be offered a full refund or alternative dates if preferred.

6. In respect of each programme (the “Programme”) granted by Hand In Hand Sleep Consultant to the Client, the Client agrees that it shall not provide the Programme to any third party who is not a Client.

7. Advice given Hand In Hand Sleep Consultant is intended as advice related to sleep and is not intended as a substitute for medical advice from a GP or other medical expert.

8. Hand In Hand Sleep Consultant advises to the best of their ability, experience and training but does not accept responsibility or liability for sleep and behavioural work that does not achieve the desired result following the Consultations process.

9. If the Client’s child has an underlying health condition, Hand In Hand Sleep Consultant reserves the right to not proceed with the Consultation. If this is the case, the Client will receive a full refund.

10. If it’s found to be the Client’s child’s age is under 5 months and this hasn’t been explicitly stated to Hand In Hand Sleep Consultant (the “Company”), the Company reserves the right to not proceed with the Consultation. If this is the case, the Client will receive a full refund.

11. Hand In Hand Sleep Consultant is contactable at any time Monday - Sunday between 9am and 7pm but will respond when possible, as soon as possible after receipt of the contact from the Client, notwithstanding personal circumstances or holidays.

12. Hand In Hand Sleep Consultant reserves the right to cease the provision of support in exceptional circumstances, including but not limited to: abuse or harassment from a Client to one of the Hand In Hand Sleep Consultant team.

13. Hand In Hand Sleep Consultant reserves the right to change the Terms & Conditions at any time